About us
TerminalA is a globally renowned travel brand operating online flight booking portals in many countries since the year 2005.
Under new ownership and management, TerminalA today stands for easy-to-use online flight bookings for Internet users worldwide. TerminalA websites offer cheap flights and low airfares and assure that users can enjoy an online booking experience without frustration. Typically, when using a TerminalA website, a flight booking can be made with less than half the amount of inputs and clicks than required by most other travel sites and a booking process can be completed in less than 90 seconds.
TerminalA websites are owned and operated by TerminalA Holdings Corp. and TerminalA cooperates with a global network of partners and collaborators to ensure competitive fares and prices as well as localized fulfillment services and support.
www.terminala.com
Privacy Policy
What information we collect from you
We receive and store any information you enter on our website. This includes information that can identify you ("personal information"), including but not limited to your first and last name, telephone number, postal and email addresses and billing information. f you do not provide all or part of the requested information, you may not be able to complete certain activities on the website.
When you make a reservation for someone else through this website, we will request personal information and travel preferences about that individual. You should obtain the consent of other individuals prior to providing us with their personal information and travel preferences and provide that individual with a copy of this Privacy Policy. Any access to view or change the information of your travel companion(s) will be available only through your account.
Automatic Information. We automatically collect some information about your computer when you visit this website. For example, we will collect your IP address, Web browser software (such as Firefox, Safari, or Internet Explorer), and referring website. We also may collect information about your online activity, such as trips viewed and bookings made. Our goals in collecting this automatic information include helping customize your user experience and inhibiting fraud. For more information, please also refer to our information on Cookies.
How we use your information
We use sensitive billing information and disclose such information to our third party suppliers and vendors for the purpose of completing the travel bookings you conduct on our site. We use other information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and website; to notify you about special offers and products or services that may be of interest to you; to otherwise customize your experience with this website; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; By providing your personal information to us, you consent to the use of your personal information as described.
With whom we share your information
We may share your information with the following entities:
Suppliers, such as hotels or airlines or agents who fulfill your travel reservations. Throughout this site, all services provided by a third-party supplier are described as such.
Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including as necessary to operate features of our website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
Business partners with whom we may jointly offer products or services, or whose products or services may be offered on our website. You can tell when a third party is involved in a product or service you have requested because their name will appear, either alone or with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners. Therefore, we encourage you to review the privacy policies of any such business partners.
Referring websites. If you were referred to this website from another site (for example, through a link you clicked on another site that directed you to this one), we may share some information about you with that referring website. We have not placed limitations on the referring websites’ use of your personal information and we encourage you to review the privacy policies of any website that referred you here.
Government and Law Enforcement Agencies. We may be required to disclose your personal information to law enforcement agencies and governments around the world for security, customs and immigration purposes. For example, under U.S. Law, the U.S. Department of Homeland Security Bureau of Customs and Border Protection requires that certain travel and reservation information relating to people travelling to or via the U.S.A, known as Passenger Name Record or PNR data, be provided to it prior to arrival in, or departure from, the U.S.A.
We also may share your information: In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
By providing your personal information to us, you consent to the use of your personal information as described above.
We also may share aggregate or anonymous information with third parties, including advertisers and investors. For example, we may tell our advertisers the number of visitors our website receives or the most popular hotels and vacation destinations. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.
Your choices with respect to collection and use of your information
As discussed above, you can choose not to provide us with any information, although it may be needed to book travel or to take advantage of certain features offered on this site.
How we protect your information
We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information we collect about you. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Changes to this Privacy Policy
We may update this Privacy Policy in the future. We will notify you about material changes to this Privacy Policy by sending a notice to the email address you provided to us or by placing a prominent notice on our website.
Cookies
Cookie Statement
Cookies and other tracking technologies can be used on our websites and apps in various ways, like making the website work, to analyze traffic, or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third-party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they're used and what your choices are, you can read more here.
What's a cookie?
A cookie is a small amount of data that's placed in the browser of your computer or on your mobile device. So-called “first-party cookies” (not as much fun as they sound) are cookies served by the entity operating the domain through which the cookie is served. ’s own cookies are therefore “first-party cookies." In case we allow others to service cookies through the websites and apps, these cookies are so-called “third-party cookies."
In addition, there's a difference between session cookies and permanent cookies. Session cookies only exist until you close your browser. Permanent cookies have a longer lifespan and aren't automatically deleted when you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, like for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that.
In addition, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs, or gifs), tracking URLs, or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request in an app, in an advertisement, or in an HTML email message. Pixels can be used to retrieve info from your device, like your device type or operating system, IP address, and time of visit. They're also used to serve and read cookies in your browser. Tracking URLs are used to understand from what referring website the websites or apps are used. SDKs are small pieces of code included in apps that function like cookies and web beacons.
All these technologies together are referred to in this Cookie Statement as “cookies."
How are cookies used?
Cookies are used for different purposes. They allow you to be recognized as the same user across the different pages of a website, between websites, or when you use an app.
Our website and apps use cookies for different purposes:
Technical Cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in, and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
Functional Cookies: We also use functional cookies to remember your preferences and help you use our website and apps efficiently and effectively. For example, these cookies remember your preferred currency, language, your searches, and your previously viewed accommodations. We may also use cookies to remember your registration info so you don’t have to retype your login credentials every time you visit our site (because let’s face it – that gets annoying). Your password will, however, always be encrypted. These functional cookies are not strictly necessary for our website to work, but they make it easier to use and enhance your experience.
Analytics Cookies: We use these cookies to gain insight into how our visitors use. This means we can find out what works and what doesn't, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you've viewed, which referring/exit pages you've entered and left from, which platform type you've used, which emails you've opened and acted upon, and date and time stamp info.
It also means we can use details about how you interacted with the site, like the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use, and the text you enter into various fields. We use analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they've been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers use accommodation offers integrated into their websites.
Commercial Cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it's based on browsing activities like the destinations you've been searching for, the accommodations you've viewed, and the prices you've been shown.
What are your choices?
To learn more about cookies and how to manage or delete them, just visit allaboutcookies.org and the help section of your browser. In the settings for browsers like Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on your browser – use the "Help" function in your browser to locate the settings you need.
If you decide not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently don't support “Do Not Track” browser settings. In which case a common standard is developed that defines what exactly will be meant by “Do Not Track” browser signals, we'll review this policy again.
Terms and Regulations Concerning Your Travel Reservation / Flight Booking
Cancellations
Based on the fare, the airline may not allow any cancellations. The cheapest fares usually do not allow any changes and the cancellation charges are 100% of the ticket price. Moreover, the service fees paid to TerminalA for the reservation will not be reimbursed for any reason. You may request a refund and as long as it is allowed by the airline tariff, a refund handling fee of $50/40EUR per ticket will be charged by TerminalA or TerminalA’s agents or fulfillment partners in addition to any other charge refund fee levied by the airline.
Changes
Airlines generally charge a fee for changes. In addition to this fee, TerminalA or TerminalA´s agents or fulfillment partners will charge a $50/40EUR handling fee per person. However, we would like to remind you that based on the fare the airline may not allow any changes.
Travel Documents
In order to fly, you need to provide the required official documents (passport, identity card, visa, etc.). In addition to your passport, some countries also require a visa.
Please check with the relevant administrative authorities to fully understand the formalities you will need for trouble-free travelling and stay at your destination (passport, visa and vaccines etc.). It is your responsibility to comply with these formalities. You cannot request refunds or reimbursements if you are denied boarding or entry because you have not presented the required documents (passport, visa, vaccination certificate, etc.). It is the passenger's responsibility to have the necessary documents for travelling available at the time of boarding or at any other time as requested by the authorities or the airline.
Electronic Tickets (E-Tickets)
An electronic ticket or e-ticket is recorded directly in the airline's computer. No printed ticket will be sent to you but a link to your e-ticket in case you want to print it. You simply need to go to the airport with the required official document (identity card or passport) as well as your reservation number, and go to the airline's check-in desk to get your boarding pass.
Schedule Changes
It is possible that the airline changes a flight schedule. It is solely the passenger's responsibility to check flight times and reconfirm reservations, within 72 hours of departure. You, at any time, must check the status of your booking. Terminal or TerminalA’s agents or fulfillment partners will not be responsible of any missed flights due to schedule changes by the airlines.
Reservation, Passenger Names
All reservations must be made in the name of the person(s) traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport. If there is a passenger name error it is not possible to change a name: we are obliged to cancel the ticket and issue a new one. This may entail losing the total amount paid for the original ticket.
Seat Assignments and Meals
Seat assignments and special meal requests will be conveyed to the airlines, but cannot be guaranteed. Seats for all passengers traveling together will be selected automatically and adjacent to the primary passenger, based on best seats available at the time of request.
Travel Destinations
Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Passengers are advised to review travel prohibitions, warnings, announcements and advisories Published on government websites or special travel advisories announced on the websites of embassies or consulates. By offering to some particular international destinations, TerminalA or TerminalA’s agents or fulfillment partners does not represent or warrant that travelling to such points is advisable or without risk and are not liable for any damages or losses that may result.
Payment
We accept Visa, MasterCard and in most countries American Express credit cards. Tickets are always paid in Euros or US Dollars and charged to the customer in the currency selected in the website at the exchange rate applicable at the time of payment.
General Terms and Conditions
Your usage of this travel site is subject to your acceptance of the following terms and conditions. By using this travel site and all connected web pages, the user confirms acceptance to the terms and conditions outlined here below:
Introduction
TerminalA websites provide information and content from 3rd parties. This information and content relates to but is not limited to Airline, Hotel, and Rental-Car companies’ inventory and pricing and serves users to make reservations for products and services provided by such companies.
License
TerminalA grants to you, the user or customer, a limited, personal, non-transferable, revocable license to access and use the TerminalA websites only as expressly permitted by these Terms. Except for this limited license, we do not grant you any other rights or license with respect to TerminalA websites; any rights or license not expressly granted herein are reserved.
No Warranty
The use of TerminalA websites is at the user’s sole risk. TerminalA nor any of TerminalA´s providers, partners, affiliates or agents warrant that the services provided by TerminalA will be error free or uninterrupted. TerminalA does not warrant or guarantee the accuracy or correctness of any results provided using the TerminalA websites. The services are provided on a “as is” basis and without warranties of any kind, either expressed or implied warranties or merchantability or fitness for a particular purpose.
Fares, rates, prices, and conditions of bookings or reservations may be subject to changes or non-availability at any time after a booking or reservation is made through a TerminalA website.
TerminalA sites contain references (pointers, links) to other materials on the Internet. TerminalA makes no warranties with regard to the information, software or other content to which it refers.
Liability Disclaimer
In no event shall TerminalA or any third party provider be liable for any injury, loss, claim, damage, or any special, punitive, incidental or consequential damages of any kind (including, but not limited to lost profits or savings), whether based in contract, tort or otherwise, which arise out of or is in any way connected with (a) any use of this site or content found herein, (b) any failure or delay (including, but not limited to the use of or inability to use any component of this site for travel reservations) or interruption of use or corruption of data, (c) the performance or non-performance by TerminalA or any third party provider or distributor or (d) any matter beyond TerminalA’s reasonable control, even if such party has been advised of the possibility of such damages. Some countries or states may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.
Privacy and Security
TerminalA uses personal information of users or customers only to hold or finalize their reservations. When you make a reservation through our system, we provide your information to the airline, car rental agency, hotel, travel agency or other involved third party to ensure the successful completion of your travel arrangements. TerminalA does not release your personal information to third parties not directly involved in the reservation process. TerminalA does not store members' credit card information permanently in a database. We use it only during the reservation process.
Service Termination TerminalA reserves the right to modify or eliminate any of its online services and products at any time, with or without published notification.
Indemnification
Each user and customer expressly agrees to indemnify and hold TerminalA harmless from any claims and expenses, including attorney fees arising from disputes, associated with the use of products and services provided by TerminalA.
Responsibility
As a user or customer of TerminalA you warrant that you are of sufficient legal age to use this site, and allow you to create binding legal obligations for any liability you or your designated users may incur as a result of the use of this site. You understand that you are financially responsible for all uses of this site. You agree that the travel reservation facilities of TerminalA site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act.
Copyright Notice
The entire content of TerminalA websites is copyrighted as a collective work under United States and International Copyright laws and all rights are reserved. Neither you nor your designated users may reproduce, redistribute, retransmit, publish or otherwise transfer, or commercially exploit, any information, software or other content which are received through the sites.
You may not copy, reproduce, upload, post, display, republish, distribute, transmit, any part of the content in any form whatsoever; use a frame or border environment around the site, or other framing technique to enclose any portion or aspect of the site, or mirror or replicate any portion of the site; modify, translate into any language or computer language, or create derivative works from, any content or any part of this site; reverse engineer any part of this site; or sell, offer for sale, transfer, or license any portion of the site in any form to any third parties.
Other Limitations
Unless otherwise provided within these terms, you may not do any of the following:
Use any robot, spider, other automatic device, or manual process to monitor content of the TerminalA websites; use TerminalA websites for other purposes than to make legitimate travel reservations or purchases; use the site to make any false, fraudulent or speculative reservation, or any reservation in anticipation of demand; use or access the site in any way that, in our reasonable judgment, adversely affects the performance or function of the Site, or any other computer systems or networks used by TerminalA or providers, or other site users or customers; upload or transmit to the TerminalA websites or use any device, software or routine that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines that may damage, interfere or attempt to interfere with, intercept, the normal operation of the TerminalA websites, or appropriate the TerminalA websites or any system, or take any action that imposes an unreasonable load on our computer equipment, or that infringes upon the rights of a third party; use any device, software, or routine that interferes, or attempts to interfere, with the normal operation of our site, or take any action that impose an unreasonable load on our equipment; or disguise the origin of the information transmitted through the site. Severability
If any provision of these terms and conditions is held by a court of competent jurisdiction to be contrary to law, the remaining provisions of these terms and conditions will remain in full force and effect.
Entire Agreement
These terms and conditions represent the complete agreement and understanding of the parties with respect to the subject matter herein, and supersede any other prior agreement or understanding, written and oral.
Customer Support
We make it simple - just send us an email with your support request and we respond as oon as we possibly can: support@terminala.com
If you have made booking and hold a TerminalA Booking ID it is important that you include it with your message.
OR - submit your customer support request using the below form.
A customer support agent will respond to your inquiry within 24 hours.
Legal
All legally relevant information is included in "Terms and Conditions" which can be found in this section (menu on the left-hand side).
For any additional information you may require, please contact us: https://terminala.com/en/AboutUs#Support
